Refund policy
At Lhotse, we want you to love your purchase. If you’re not completely satisfied, you have 30 days from the date of receiving your order to request a return.
Return Eligibility
To qualify for a return, your item must be:
✔ Unworn, unused and in original condition
✔ With all original tags attached
✔ In original packaging
✔ Accompanied by proof of purchase
How to Start a Return
To initiate a return, please email us at lhotsefshn@gmail.com with your order details.
If your return is approved, we will provide:
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A return shipping label, and
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Instructions on where to send your package.
📍 Return Address:
Lhotse Fashion
108 Gozzard St, Gungahlin ACT 2912, Australia
⚠️ Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, contact us immediately at lhotsefshn@gmail.com. We will resolve the issue quickly by providing a replacement, refund or repair in line with Australian Consumer Law.
Non-Returnable Items
We do not accept returns for:
❌ Personalised or custom-made items
❌ Gift cards or sale items
❌ Health & personal care products
❌ Hazardous materials, flammable liquids or gases
If you’re unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
The fastest way to exchange is to:
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Initiate a return for the original item.
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Once approved, place a new order for the item you want.
This ensures the item you want is in stock and reaches you quickly.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
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If approved, refunds will be issued to your original payment method within 10 business days.
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Your bank or credit card provider may take additional time to process the refund.
💡 If more than 15 business days have passed since approval, please contact us at lhotsefshn@gmail.com.
Australian Consumer Law (ACL)
Our policy complies with the Australian Consumer Law (ACL). This means you are entitled to a replacement, repair, or refund if a product is faulty, unsafe, or does not meet consumer guarantees. These rights exist in addition to our 30-day return period.
For more information on your rights, visit the ACCC: www.accc.gov.au.
European Union (EU) Orders
For EU customers, you have a 14-day cooling-off period from delivery to return your order for any reason, as per EU consumer laws.
The item must be in original condition, with tags and proof of purchase.
Contact Us
For questions or to start a return:
Lhotse Fashion
📍 108 Gozzard St, Gungahlin ACT 2912, Australia
📧 lhotsefshn@gmail.com
📞 0414 754 233
ABN: 72687238142